Frequently Asked Questions
Everything you need to know about our operational AI automations, custom ERP software, pricing models, security standards, and timelines.
Have an unlisted question or need immediate support?
Our support team and senior engineers are available directly via email, WhatsApp, or phone.
General & Working Model
What does Pradrix actually do?
Pradrix is a senior technology agency. We identify manual operational friction in your business (lead intake, paper invoicing, repetitive data entry, fragmented tools) and replace it with self-running AI automations, autonomous agents, RAG document search engines, and custom ERP software.
How are you different from generic SaaS software or dev agencies?
Off-the-shelf SaaS forces your business into someone else's rigid workflow. Traditional agencies assign junior staff and charge open-ended hourly rates. Pradrix builds bespoke, modular software engineered around your actual workflow, delivered under transparent fixed-scope pricing by senior AI engineers.
Do we need an in-house technical team to use what you build?
No. Everything we build is designed for operational staff who don't want to read complex manuals. We handle system architecture, integrations, hosting, and ongoing maintenance so your team just enjoys the automated result.
Services & Technical Capabilities
What technology stack do you use for AI and automations?
We use modern, battle-tested technologies including Next.js, Python, TypeScript, n8n, Make.com, PostgreSQL, Pinecone, OpenAI, Claude 3.5, LangChain, Fast API, AWS, and Docker.
Can you connect AI automations into our existing tools?
Yes. We integrate directly with the tools you already use — Google Workspace, Microsoft 365, WhatsApp, Slack, Salesforce, HubSpot, Zoho, QuickBooks, Tally, custom SQL databases, and legacy REST/SOAP APIs.
What is RAG and how does it help our company?
Retrieval-Augmented Generation (RAG) turns your scattered PDFs, contracts, manuals, and internal databases into a private, searchable AI assistant. Your staff can ask questions in natural English and get instant answers sourced strictly from your own documents with exact page citations.
Pricing, Scope & Timelines
How does pricing work?
We work on a fixed-scope project model for initial builds, followed by optional monthly SLAs for ongoing maintenance and continuous updates. No unexpected invoices or bloated hourly rates.
How fast can a project be delivered?
Initial AI workflow automations and proof-of-concepts typically launch within 1 to 2 weeks. Comprehensive custom ERP modules or multi-agent web applications are delivered in 4 to 8 weeks with weekly staging demos.
Security, Privacy & Support
Is our proprietary data secure and private when using AI?
Yes. We enforce enterprise-grade data security. Your business data is never used to train public LLM models. For sensitive sectors like Healthcare and CA/Legal firms, we implement HIPAA-compliant APIs or local, air-gapped vector databases.
What kind of ongoing support do you provide after launch?
Every engagement includes post-launch monitoring, bug fixes, automated error alerts, and dedicated support SLAs to ensure your system runs continuously without interruption. You can reach our support team anytime at support@pradrix.com or +91 9137438718.
Still have a specific question about your workflow?
Email our support team directly at support@pradrix.com or call/message us at +91 9137438718.